organizational goals,

The terms needs assessment, community analysis, or user/service community, as used throughout this text, mean the group of persons that the library exists to serve.

whether physical or virtual, are the very cornerstones of any library’s service program.

Libraries must be seen as a core value.

a shift from “gate keeping”

There are four possible subject levels in the conspectus model a library may select from

these online catalogs, just as with WorldCat™, can be useful in verifying information about an item.

importance

many are “rolling plans”—that is they are revised every year based on accomplishments and changes in the operating environment.)