Make the Commitment—Devote your process to serve a specific consumer need in a specific way.

The ideal mix for a company is 80 percent (Doing), 2 percent (Deciding), 8 percent (Delegating), and 10 percent (Designing).

If they are punished for wrong decisions, you will only be training them to come back to you for decisions.

Now it is time to clear the plates for the people serving the QBR. Take the easiest and most distracting thing off their plate. Even if it’s just one thing, the impact can be huge. Consider how your team is working currently. Do you have your most skilled people doing unskilled work? If so, that approach is costing you. Use the trash, transfer, and

Every entrepreneur starts out as a doer, because doing things is what we’re good at.

a business that runs like clockwork is about selective efficiency, not mass productivity.

Researchers concluded that in the absence of clear markers of distance and direction, we make a continuous stream of micro adjustments to what we think is straight, but those adjustments are biased to one side more than the other. Our constantly changing sense of what is straight keeps us walking in a loop. We circle and circle, ultimately

When I asked her what her QBR was, Cyndi wasn’t able to come up with an instant answer. We discussed it, and eventually she was able to land on her company’s core function: compassionate and clear communication. Cyndi said, “When I speak with my clients, no matter what is going on, good or bad, I find a way to make them understand the circumstances

Declare the Corporate Queen Bee Role—Identify the core function in your business that is the biggest determinant of your company’s success.