One of the most counterintuitive things I learnt when building dashboards for upper management levels: They don't want a dashboard. When I presented them my dashboards filled with charts and interaction elements, they didn't even know what to filter. They just want insights, shown in the most efficient... See more

After companies adopt business intelligence tools, before they know it, they're swimming through endless seas of dashboard charts. On the surface it might look like these companies are "data-driven," but the data is difficult to act on.Flat metrics dashboards conflate leading and lagging indicators. They don't distinguish between controllable input... See more