Brands want to be more than your friend. They want community.

Community, according to the clinical and community psychologist David McMillan, can be defined by four conditions: membership, influence, integration and fulfillment of needs, and shared emotional connection.

the potential for “community fatigue” with the proliferation of branded micro-groups, which aren’t always invested in members’ well-being.

community members should “feel a sense of belonging (membership), feel like you make a difference to the group and that the group makes a difference to you (influence), feel like your needs will be met by other group members (integration and fulfillment of needs), and feel that you share history, similar experiences, time, and space together (share... See more

Within such virtual spaces, “community” is a shorthand for interaction — not necessarily belonging. From a business standpoint, community is a means to harness customer loyalty. From fitness companies like Peloton to beauty and fashion brands like Glossier and Victoria’s Secret PINK, brand communities have become essential marketing mechanisms, esp... See more

Investment and time are required to establish a foundation for lasting community; members need to feel as if they have a shared emotional connection, not just an affinity toward a product or brand, but with each other. It’s rare to come across this collective third space that blends together the public and private, Gát said.

We seem especially primed for it now. Once Covid-era restrictions began to be loosened and people started hosting gatherings again, many were restless after extended periods of isolation. Many wanted to socialize, meet new people, and be in community with others. The fervor toward branded community has yet to subside and is only ramping up, especia... See more

Within such virtual spaces, “community” is a shorthand for interaction — not necessarily belonging. From a business standpoint, community is a means to harness customer loyalty.

Communities naturally drum up hype for a brand and its products; in some instances, members might even provide feedback for product development and are the first to test new... See more

Communities can naturally form in all sorts of social circumstances, but they often need a formalized structure to expand and sustain.

The promise of community begins to feel disingenuous when what’s described is little more than a euphemism for a targeted demographic of interested consumers. Is there any other reason to facilitate community if not for a business to sell more products and accrue more members? Is it possible to find real community beyond the parameters of one’s con... See more