Brain Food: The Two Types of Talk
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Brain Food: The Two Types of Talk
What kind of conversation is this? Do you want to be:
Helped? A practical What's This Really About? conversation
Hugged? An emotional How Do We Feel? conversation
Or Heard? A more social Who Are We? conversation
Supercommunicators
Simplifying greatly, there are three kinds of conversation that dominate most discussions. These three conversations—which correspond to practical decision-making conversations, emotional conversations, and conversations about identity—are best captured by three questions: What’s This Really About?, How Do We Feel?, and Who Are We? Each of these
... See moreCharles Duhigg • Supercommunicators - How to Unlock the Secret Language of Connection
“Douglas Stone and Sheila Heen refer to three different kinds of feedback we tend to give or expect at work: 2 1. appreciation (“ Thanks” or “That’s great!”) 2. coaching (“ Here’s a better way to do it”) 3. evaluation (“ Here’s where you stand”).”
— Giving Good Feedback: An Economist Edge book by Margaret Cheng
https://read.amazon.co.uk/kp/kshare?asi... See more
— Giving Good Feedback: An Economist Edge book by Margaret Cheng
https://read.amazon.co.uk/kp/kshare?asi... See more