Simplifying greatly, there are three kinds of conversation that dominate most discussions. These three conversations—which correspond to practical decision-making conversations, emotional conversations, and conversations about identity—are best captured by three questions: What’s This Really About?, How Do We Feel?, and Who Are We? Each of these co

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Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it