avoidance of the tough issues, what psychologists call conflict-aversion, only makes things worse.

It is a central principle of boundaries: ownership.

Before you try to move people to your position, make sure they feel that you understand where they are coming from, what they are feeling, and what they are dealing with.

improve, not punish them.

He would encourage his staff to ask questions of the person telling the story, as would he:

the greatest leaders embrace outcomes, and own them, but they do not let them define who they are.

Do not let any one loss tell you who you are or what your potential or future is.

A positive and optimistic brain is a productive, energized brain ready to explore new ideas and to grapple with hard problems.

A boundary is a structure