Best Team Ever: The Surprising Science of High-Performing Teams

Today, the entire world runs on teams. Jobs that could have been solitary at one time or another are done more efficiently and at higher levels of quality because we work in teams.

higher turnover, and more difficulty with communication and collaboration. Diversity without safety is anarchy. However, when

What Garry Ridge did at The WD-40 Company is actually how culture transformation works on most teams. Throughout this book, we’ve discussed the three elements of a high-performing team culture as just that: elements. We’ve reviewed common understanding, psychological safety, and prosocial purpose as separate characteristics. We broke each one down

When team members don’t have common understanding, they begin to doubt whether their teammates are competent. They doubt whether their team members will deliver on

The missing link between an individual’s prosocial motivation and an organization with a truly inspiring purpose appears to be at the team level. It’s not about what flows from the top; it’s about what’s being discussed

In a different study, Porath focused on those who had experienced incivility or disrespect at work. Among people who’d been disrespected at work, 48 percent said they intentionally decreased their effort, and 38 percent said they intentionally decreased the quality of their work. A full 66 percent said their performance declined, and 78 percent sai

strengths and weaknesses through just these three answers. Energy Check: To kick off a team-wide meeting, ask each member to rate their level of energy on a scale of one (dragging) to five (jumping). Then, ask what they or the team could do to help bring that energy up one level (unless, of course they answer “five”in which case you should ask them

Had Hadfield not focused on the humanity of his team, it’s possible we’d never have had as clear an understanding of “what they’re doing up there” as we do.

Unlike even the major league teams, Bananas aren’t focused on their performance and their paychecks. Instead, they’re focused on the fans. Every single night, players have multiple interactions with fans—multiple chances to hear about how they’re impacting the lives of spectators through their wild and crazy version