generally dull Washington architecture scene.”

that? I will never ever forget that lunch. It was one of the truly

How can I enhance that voluptuous flavor without overpowering it? Or wake it up and give it an edge without pushing

thought about every part of an interaction with customers. For example, we greeted them by name, if we knew them, and if we didn’t, we’d find out and remember it for next time.

My happy tour of Paris took a sad turn on 9/11,

remember reading an article about how people congregate, learning that they do exactly the opposite of what you’d expect. If two friends run into each other on a busy street, you’d think they would duck into a quiet alcove to talk. Instead, they move right in the middle of a crowd, because people want to be with other people.

Anna taught me to stock the shelves and then remove one item so it’s not so perfect. That way, customers don’t subliminally feel that

Lucas: “We’re all living in cages with the door wide open.”

was bad faith to do something you know you’re not good at, and good faith to do the thing you’re best at doing. That’s