
Saved by Jilber Najem and
Be Good-Argument-Driven, Not Data-Driven
Saved by Jilber Najem and
These metrics never really capture the underlying human emotion or behavior they are trying to measure. To make things more interesting, they almost always create secondary behavior which makes the metric go up but in a way the system designers didn’t anticipate or want.
strikingly lacking in frameworks for asking whether more data necessarily leads to better outcomes, despite recent experience repeatedly showing that it does not automatically result in greater wisdom.
YOU CAN FREQUENTLY ASSESS the quality of a team by the quality of their metrics. Metrics are the lifeblood of a team lead because everything in your job is a negotiation, and metrics provide a rational foundation for discussion. If you don’t back up your statements with metrics, you’ll sound like Animal the Muppet. You also need metrics because you
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