Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

A values statement outlines the core beliefs, behaviors, and commitments of an organization. Values are not created; they are discovered. They are codified from the value systems and behaviors of the leaders and employees in the organization.

Lack of open, honest, frank, and courageous communications is the number one cause of problems in most businesses today. • Communication effectiveness falls apart on two levels: poor communications at the organizational level, which is driven by poor communication skills at the interpersonal level. • Managers and leaders often feel they are much be

I’m now going to share with you one of the most important ideas in this book. Actually it’s the most important thing I’ve ever learned in my life so far. That’s a pretty big claim to make, but here it is: You become what you focus on and become like the people you spend time with.

If you can create an organizational culture that delivers these six factors to your employees in abundance, the likelihood is high that you will develop a group of highly engaged employees who will strive to deliver only the highest-quality products and services to your customers. To me, it is pretty straightforward: take great care of your people,

From that day forward, whenever somebody says, “This is important. I’d like you to write something up on it and get it to me as soon as you can,” I reply immediately with: “Could you help me understand exactly what you mean

effective leader: creating and sharing positive and uplifting stories about the future and collecting real stories that support and exemplify the mission, vision, and values of the organization. A company that does this extremely well is the Ritz Carlton, where every day, at every Ritz Carlton property worldwide, every employee attends “line-up,” w

the number one factor that drives superior organizational communications is superior interpersonal communication skills. If the people inside the organization lack the skills, tools, and motivation to strive for superb interpersonal communications, there is

something like, “Could you define what a ton is in actual dollars?” What is a ton of money to one person might be only a few hundred pounds of money to someone else. Another example of a hot word might be, “We need to get this done fast.” So how fast is fast? Is that in the next hour? By the end of business today? By next Friday? Just what is fast?

Describe how people are treated when they deliver negative or uncomfortable news. Is that productive? What are the ramifications? 4. Describe how people in your organization deal with conflict. Is that productive? What are the ramifications? 5. How well do you communicate with outside stakeholders: customers, shareholders, vendors, suppliers, and p