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Are We Too Impatient to Be Intelligent?
What does slow AI look like?
Adam Grant • Are We Too Impatient to Be Intelligent?
We’ve assumed that the way we interact with it is instantaneous. Are we sure that’s right? What if we want to see things, refine things, consider things. I think we want to mull them over. I think we want to discuss them.
Influence by Robert Cialdini, what you realize is that many things are successfully sold by opposites. Everybody has one of these, so it must be good. Or: not many people have one of these, so it must be good. You can achieve the same emotional effect with opposite messages. There are two great ways to check into a hotel. One of them is totally aut... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
If you read Influence by Robert Cialdini, what you realize is that many things are successfully sold by opposites. Everybody has one of these, so it must be good. Or: not many people have one of these, so it must be good. You can achieve the same emotional effect with opposite messages. There are two great ways to check into a hotel. One of them is... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
opposite service strategy (barbells)
Instinctively, people love to codify things, and make them numerical, and turn them into optimization problems with a single right answer. Because the second you acknowledge ambiguity, you now have to exercise choice. If you can pretend there’s no ambiguity, then you haven’t made a decision, you can’t be blamed, you can’t be held responsible. And w... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
exactly. relates to the piece on running — there’s a new sense of freedom that comes when people ascribe you goals instead of you having to choose
We also regard time as a kind of commodity, as if it’s fungible, as if 10 blocks of 10 minutes is the same as one chunk of 100 minutes. In human terms, this is absolutely not true. “The mere consciousness of an engagement will sometimes worry a whole day.” That’s Charles Dickens. In other words, if you try and break up your day into lots of little ... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
What happens when you give a load of engineers a brief? I always ask the question: What would’ve happened if you hadn’t given the brief for High Speed 2 to a load of engineering firms who immediately focused on speed, time, distance, capacity? What if you’d given the brief to Disney instead?
They would’ve said, “First of all, we’re going to rewrite ... See more
They would’ve said, “First of all, we’re going to rewrite ... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
We’ve got to understand that sometimes as an option, self-checkouts are great. As an obligation, they’re bad—because sometimes the time spent in the process is where the value comes from. You can see this because people on a Saturday love nothing better than to shop in the most inefficient way possible. That’s basically what a farmer’s market is—le... See more
Adam Grant • Are We Too Impatient to Be Intelligent?
I think there are things in life that you want to telescope and compress and accelerate and streamline and make more efficient. And there are things where the value is precisely in the inefficiency, in the time spent, in the pain endured, in the effort you have to invest.
Rory Sutherland • Are We Too Impatient to Be Intelligent?
One of the worst mistakes we ever made was making email instantaneous. We should have built in a two-hour buffer unless you flagged the email as time-sensitive or urgent. Why is that? Because now everybody has to check their email every 10 or 15 minutes on the off chance that someone has sent them a time-sensitive email. So the burden falls on the ... See more