RAIN: Recognize what is arising. Allow it to be there. Investigate your emotions and thoughts (e.g., “What is happening in my body now?”) Note what is happening from moment to moment.

Shaking things up is valuable even when the person (or bot) doing the shaking isn’t herself (or itself) helpful or competent. It didn’t matter that the bots weren’t good at their jobs; what mattered is that they were different.

unless encouraged to subtract, people tend to solve problems by adding complexity rather than subtracting and simplifying.

First, the entrepreneurs were far more creative following a good night’s sleep, and after “nonjudgmentally” mulling over whatever roadblocks they’d faced a day earlier.

To do that you need to give people within the collective room to fail.

“internal crowd.”

Recombination, whether in business, art, music, or any other pursuit, is disarmingly simple: take two or more existing concepts and blend them in a way that’s new.

“giving premiums to his customers,”

a wave: people’s concerns about meaning start to rise at eight-ending ages, crest at nine-ending ages, and begin to fall at zero-ending ages.