An Interview With Jack Dorsey

Jack Dorsey, Twitter’s C.E.O., was quick to deflect. “No,” he laughed. “Everything that has made Twitter powerful has come from the people using it.”

The biggest mistake I made was continuing to invest in building  tools for us to manage  the public conversation, versus building  tools for the people  using Twitter to easily manage it for themselves. This burdened the company with too much power, and opened us to significant outside pressure (such as advertising bud

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In the process, though, Mr. Dorsey said he now believes that he made a critical mistake: not hiring experts to help him understand the potentially far-reaching importance of apparently small design choices.

Or consider Twitter CEO Jack Dorsey’s plan, announced in late 2019, “to develop an open and decentralized standard for social media” — one in which Twitter as we know it would be a mere client. Dorsey said that he saw potential in spreading out responsibility for moderation, recommendation and other processes that were becoming unwieldy under the c... See more

This may just be a nicer way of phrasing Zuckerberg’s clown car comment. Twitter happened upon a once-in-a-generation shift: the Internet was changing everything about the flow of information. Twitter stumbled into such a massive opportunity that it couldn’t evolve quickly enough to ride the wave.