Airbnb for Dummies

If you’re listing a whole house: Figuring out what space is accessible to guests is simple: Keep all areas in your house available to guests. Ideally, you don’t block off any space other than maybe a closet if you want to lock something away.

Access code or keys not working: Even though we recommend that you use smart locks to simplify the check-in process, technology can malfunction. Having a backup solution is crucial in preventing an angry guest during check-in. Keep a spare manual key with a trusted neighbor or in a nearby lockbox that you can have the guest access. Along with the s

We suggest you identify a dozen of the most comparable listings in your market and note the security deposit levels they’ve set. Don’t be the highest. Start with at most the median rate. If you don’t have enough comparable listings to base your security deposit level on, use the 25 percent rule. Keep your security deposit at no more than 25 percent

If you’ve changed decor or have replaced furniture or amenities, update your listing. Most guests prefer to walk into something they’re expecting than something different. Review the elements of a great listing profile in Chapter 5.

Keeping a strict policy allows you to treat each situation differently. Say they cancel 7 days out, or 14 days out, or one month out. If it’s fairly close to the date of their visit, then you offer them the 50 percent refund and they get the other 50 percent when someone else books the place. Choosing this type of policy allows you to recoup your l

During your ramping-up period, follow this pricing schedule to build momentum for your listing. Start at 20 percent lower than your baseline pricing. Doing so underprices your listing relative to your competition right out of the gate.

Hosts can see prospective guests’ profiles and require that guests show a government-issued photo ID. A government-issued photo ID can include a passport or a driver’s license. Guests also can offer other verifications, such as a personal email address, a work email address, a phone number, a Facebook account, and a photo. You can reach out to gues

Have a well-structured, complete listing. Add more photos to your listing so guests are more likely to book and don’t have as many questions for you. Keep a detailed and well-organized listing description that answers all the questions that potential guests may have. That way, guests can book right away versus having to reach out with questions bef

Make note of the properties most similar to yours and see what amenities they have, which can give you a better glimpse at what guests in your market want.

Creating an accessible, easy-to-read, and detailed guest guidebook with all the relevant information for guests is the best way to address frequently asked questions and minimize guest stress during their stay. Here are essentials to include in your guest guidebook: