Visa’s founding CEO Dee Hock had a realization. He saw clearly that it was “beyond the power of reason to design an organization” capable of coordinating a global network of financial transactions of the sort that had started to develop.7 Yet, he also knew that nature regularly achieves just that. Why, he wondered, couldn’t “a human organization

there is little possibility of achieving constructive, sustained governance with existing concepts of organization. People everywhere are growing desperate for renewed sense of community.

we must get beyond numbers and the language of mathematics in order to understand, evaluate, and account for such intangibles as learning, intellectual capital, community, beliefs, and principles