ACCOUNTING IN A CHAORDIC WORLD - Dee W Hock

we must get beyond numbers and the language of mathematics in order to understand, evaluate, and account for such intangibles as learning, intellectual capital, community, beliefs, and principles

Visa’s founding CEO Dee Hock had a realization. He saw clearly that it was “beyond the power of reason to design an organization” capable of coordinating a global network of financial transactions of the sort that had started to develop.7 Yet, he also knew that nature regularly achieves just that. Why, he wondered, couldn’t “a human organization wo