I have been a happy man ever since January 1, 1990, when I no longer had an email address. I'd used email since about 1975, and it seems to me that 15 years of email is plenty for one lifetime.

Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I do... See more

The email<>todo part of this workflow actually works reasonably well. Most of today’s email clients are built around the concept of Inbox Zero, which effectively turns your email inbox into a todo list with public write access.

I’m a fan of the humble email inbox, which is often dismissed as a clearinghouse for scheduling meetings and unsubscribing from marketing emails. But amidst all that clutter, it’s also an intimate space to trade thoughts with friends and strangers. Technology moves fast, but I find something reassuring in the idea that these older channels of... See more

One of the worst mistakes we ever made was making email instantaneous. We should have built in a two-hour buffer unless you flagged the email as time-sensitive or urgent. Why is that? Because now everybody has to check their email every 10 or 15 minutes on the off chance that someone has sent them a time-sensitive email. So the burden falls on the... See more