In good hands There is a feeling I search for: being in good hands. It is the feeling I look to give and the feeling I look to receive. I know I am in good hands when I sense a cohesive point of view expressed with attention to detail. I can feel it almost instantly. In any medium. Music, film, fashion, architecture, writing, software. At a Japa... See more

“Good work” feels like a bunch of highly skilled, tasteful, diverse, and thoughtful people looking at an idea and saying, “I like that...I like that a lot”—and then being totally okay with it when the collective group comes up with an even better idea.

Feel is not something we talk much about as digital product designers. It’s difficult to quantify in metrics or even describe in words, so it tends to fall to the bottom of a priority list. But we know it’s important. As legend goes, what sold internal teams at Apple on the bold choice of building a phone around a touchscreen interface was the simp... See more