But here's what Buurtzorg shows us: it's not complete chaos if you allow everyone their own power to think for themselves. When nurses were trusted to follow their professional judgment rather than rigid protocols, both they and their patients thrived. It's actually much more effective than command and control, and everyone doing the same thing.

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when we let ourselves sit with the discomfort of not knowing exactly what will happen next , something remarkable happens. The world doesn't end. Our businesses don't collapse. We all figure things out together. It’s safe to trust.