Direct_and_indirect

There are two types of challenges: situations where you don’t know what to do and situations where you know what to do but don’t want to do it. Addressing the first challenge requires clarity: careful observation, thought, discussion, and creativity. Addressing the second challenge requires subordinating our innate experience of value—our feelings—

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many managers struggle with it—not because the mechanics are hard, but because the approach requires at least three fundamental shifts in mindset. First, in the early steps, they must avoid asking “What should we do?” and instead ask “What might we do?” Managers, especially those who pride themselves on being decisive, jump naturally to the former

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