I think there are things in life that you want to telescope and compress and accelerate and streamline and make more efficient. And there are things where the value is precisely in the inefficiency, in the time spent, in the pain endured, in the effort you have to invest. And I don’t think we’re going to differentiate between those things. Because... See more

One of the worst mistakes we ever made was making email instantaneous. We should have built in a two-hour buffer unless you flagged the email as time-sensitive or urgent. Why is that? Because now everybody has to check their email every 10 or 15 minutes on the off chance that someone has sent them a time-sensitive email. So the burden falls on the... See more

As always, I encourage you to ask the seemingly stupid question: Why should I be productive? Why should I do something faster? Why is efficiency good? Maybe you’ll get good affirming answers. Maybe you’ll discover a more complex reality that requires us to think more critically and act more circumspectly.