Do not send me anything longer than you would send to a crush. Some people email me six-paragraph essays about the time they saved a cat from a tree.

I find the most effective way to get someone's attention is to simply give, just like in dating. Hey, I noticed that you read this book on your website. I think you'd like this book too; it's pretty... See more

Most people – maybe more than you think – are peace- and love-seeking creatures who are sometimes caught in bad situations. The most practical thing you can do, even in hard times, is to lead with curiosity, lead with respect, work hard to understand the people you might be taught to detest.

“That means seeing people with generous eyes, offering... See more