3-2-1: A Brief Guide to Leadership, and When to Value Feedback | James Clear
James Clearjamesclear.com
3-2-1: A Brief Guide to Leadership, and When to Value Feedback | James Clear
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
An insecure leader whose idea is called “stupid” will either try to shut down the criticism or run from it; proving or hiding. Instead, I paid attention to what was happening inside of me and what was happening in the room. I was aware and learning.