Abhilash Rao
@abhilash
Abhilash Rao
@abhilash
Duolingo
How Airtable connected customer service to content marketing:
From a process perspective, if you're planning to heavily invest in customer success, which I highly recommend, it’s crucial to also establish a system for capturing and leveraging the insights generated by your customer success team. Here's how we approached it: We engaged deeply with
Be a Good Citizen As you assemble your network of support, be careful not to adopt a “take” mentality. Wharton professor Adam Grant has explored the roles of “givers” and “takers” in his research.
“ACT” with Peace As leaders have privately shared their worries, frustrations, and moments of doubt, I’ve created an easy acronym as a reminder for the ways you can access more peace and satisfaction. “ACT” stands for the following: A = ACCEPT THE MOMENT: Take constructive and effective action for what’s within your control. C = BE CONTENT IN THE
... See moreContent marketing strategy, with case study